La Familia Pizza & Pasta Of Pound Ridge

Reviews about La Familia Pizza & Pasta Of Pound Ridge

• 5 / 5

  By jks jkys
  Really good pizza!
  Caesar salad "pizza" was amazing, too.
  January 20, 2017
• 2 / 5

  By Jamie Perna
  The food here is not bad. It's not spectacular, but for pizza in the suburbs you could do worse. However, since the latest change in ownership, the service is atrocious!
  
  If you order delivery, there is a $2 charge. If you pay with a credit card, there is a $0.55 charge (noted in faded red ink on pink paper on the register). And please check your bill, because twice now they have added extra items to my order (ie: charging for 2 orders of harlic knots when I only ordered 1).
  
  The final straw came yesterday. My mom wanted the clams appetizer, but she doesn't like chopped clams so I asked one worker if they were chopped or whole. He said he would check but never did. I asked another worker and he assured me they were whole clams. After a very long wait, a plate of chopped clams were presented to us! I brought them back to the counter and said I didn't want them. When it came time to pay the bill, we had to wait while the staff made half hearted explanations to the woman in front of us why the veggie slice she ordered had meat on it. When it was our turn, I paid before I realized we were charged for the clams! I said, "I don't think I should have to pay for something we couldn't eat because your staff doesn't know the description of your food." And the cashier nastily told me there was nothing she could do about it. But then I realized that I was double charged for the garlic knots. As she huffed about how she didn't know how to reverse the charge, the person who told me about the clams came over to help and I explained everything and he adjusted the bill for the knots and the clams. But going out for pizza shouldn't be such an ordeal. Do yourself a favor and order from Coal House a few miles down the road.
  July 21, 2016